Order Changes

Last revised: 23 July 2026

Customer-initiated cancellation

Submit a cancellation request through Track & Support while the order remains in "Confirmed" or "Processing" status and before an AWB is generated. Approved prepaid cancellations are refunded within 5–7 business days.

Post-dispatch restrictions

Perishable seeds cannot be recalled once in transit. Refusal at the door is treated as a quality claim only when valid under our Quality Guarantee.

Merchant cancellation

We may cancel when stock shortages, weather events, or transport embargoes prevent fulfilment. Prepaid amounts are returned in full.

Line-item edits

Post-checkout SKU changes are unsupported. Cancel the entire order before dispatch (if eligible) and place a corrected order separately.